Privacy Policy

1. Who we are

Helen Carter Photography (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book photography services, or otherwise interact with us.

Business Name: Helen Carter Photography
Email: helen@helencarterphotography.co.uk
Phone: 07828153078
Website: https://www.helencarterphotography.co.uk
Business Address: Buckingham, Buckinghamshire, UK. 

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

We may collect and process the following information:

2. Information You Provide

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Event details
  • Payment information
  • Any information you provide through contact forms, emails, or social media messages

3. Photography, Image Data website & usage Information

As part of our services, we may collect, create, and store photographs and video content that may include identifiable individuals.

When you visit our website, we may also automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of visits
  • Referral source

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behave in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Provide photography services
  • Process bookings and payments
  • Deliver photographs and galleries
  • Communicate about your booking
  • Improve our website and services
  • Comply with legal obligations
  • Market our services where permitted by law

5. Legal Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:

  • Performance of a contract
  • Legitimate interests
  • Compliance with legal obligations
  • Consent (where required)

6. Marketing Communications

We may send marketing emails or newsletters if you have consented to receive them or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our emails.

7. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:

  • Payment processors
  • Online gallery providers
  • Website hosting providers
  • Cloud storage services
  • Professional advisers
  • Legal or regulatory authorities where required by law

All third parties are required to handle your information securely and in accordance with applicable data protection laws.

8. Storage and Security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

9. Retention of Data

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

Photography files and client records may be retained for 12 months unless a longer period is required by law.

10. Use of Images

Unless otherwise agreed in writing, we may use photographs taken during commissioned sessions for portfolio, website, social media, marketing, competition, or promotional purposes.

Where consent is required by law, we will obtain it before using your images.

Clients may request restrictions on image use by contacting us.

11. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

You can control cookie preferences through your browser settings.

12. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.